1. Cooling Off Period

If you change your mind within 14 days of joining, we'll refund any payments. We may deduct any guest fees or personal training fees, if you've used our clubs or services.

2. Freeze

To freeze your membership, please let us know at least 3 days before the next direct debit date (ie close of business on Sunday).You can freeze your membership from direct debit date to direct debit date. Minimum 2 weeks to maximum of 12 weeks.

3. Life Starter Membership

Your membership type excludes group exercise bookings. If you wish to attend a Group Exercise class, you must book and pay in MyLocker or at reception.

4. Initial Commitment Period

Your Initial Commitment Period is 52 weeks from your first billing date. It will then automatically renew for further two week Commitment Periods unless terminated.

5. Termination/cancellation process

To cancel your membership, please let us know in Club at least 3 days before the next direct debit date (ie close of business on Sunday). If you terminate your membership within the Initial Commitment Period, an Early Termination Fee of up to $300 will apply.

6. Your Personal Data

We will collect, use and retain your personal information in accordance with our privacy policy and collection notice found at virginactive.com.au

7. Eligibility

This membership type is only available to new members or ex-members whose membership has lapsed for 30 days or more