1. Initial Commitment Period

Your Initial Commitment Period is 12 weeks from your first billing date. It will then automatically renew for a further two week Commitment Periods unless terminated.

2. Freeze

To freeze your membership, please let us know at least 3 days before the next direct debit date (ie close of business on Sunday). You can freeze your membership from direct debit date to direct debit date. Minimum 2 weeks.

3. Cooling Off Period

If you change your mind within 14 days of joining, we'll refund any payments. We may deduct any guest fees or personal training fees, if you've used our clubs or services.

4. Home and Away Rules

You may use other Virgin Active clubs in accordance with our Reciprocal Rights Policy. You must use your Home Club more than your Away Club. Where a member is using their Away Club more than their Home Club we’ll ask the member to transfer to that other Club. A transfer fee will apply

5. Your Personal Data

We will collect, use and retain your personal information in accordance with our privacy policy and collection notice found at virginactive.com.au

6. Group exercise bookings

To keep things fair, you can have 6 bookings at any given time. Cancellations within 3 hours of the class start time and no shows incur 1 strike. If you are on the waitlist of a class and get a space within 3 hours of the class starting, you will not receive a strike if you cancel or do not attend. If 3 strikes are incurred in any 14-day period, booking through the app will be suspended for 3 full days. Members can still attend a class without a booking if there is a spot available. Please see Legal Stuff for our full class bookings policy.

7. Premium Membership

Premium membership entitlements may be varied from time to time. We will let you know of any changes by emailing you.