1. Initial Commitment Period

Your Initial Commitment Period is 52 weeks from your first billing date. It will then automatically renew for further two week Commitment Periods unless terminated.

2. Termination/cancellation process

To cancel your membership, please let us know in Club at least 3 days before the next direct debit date (ie close of business on Sunday). If you terminate your membership within the Initial Commitment Period, an Early Termination Fee of up to $300 will apply.

3. Freeze

To freeze your membership, please let us know at least 3 days before the proposed freeze start date. Minimum 2 weeks to a maximum of 12 weeks over a 12-month period of membership.

4. Cooling Off Period

If you change your mind within 14 days of joining, we'll refund any payments. We may deduct any guest fees or personal training fees, if you've used our clubs or services.

5. Home and Away Rules

You may use other Virgin Active clubs in accordance with our Reciprocal Rights Policy. You must use your Home Club more than your Away Club. Where a member is using their Away Club more than their Home Club we’ll ask the member to transfer to that other Club. A transfer fee will apply

6. Your Personal Data

We will collect, use and retain your personal information in accordance with our privacy policy and collection notice found at virginactive.com.au

7. Group exercise bookings

To keep things fair, you can have 6 bookings at any given time. Cancellations within 3 hours of the class start time and no shows incur 1 strike. If you are on the waitlist of a class and get a space within 3 hours of the class starting, you will not receive a strike if you cancel or do not attend. If 3 strikes are incurred in any 14-day period, booking through the app will be suspended for 3 full days. Members can still attend a class without a booking if there is a spot available. Please see Legal Stuff for our full class bookings policy.

9. The Club Kit Offer

Join Virgin Active Australia on a 12-month membership between 12:01am on 1 March 2026 and 11:59pm on 31 March 2026 and receive a complimentary Club Kit consisting of a backpack, grip socks, sweat towel and one Personal Training session (“the Offer”). The Offer is available while stocks last. To qualify for the Offer, the joining member must complete Virgin Active’s standard membership sign-up process. This includes:
• Provision of ongoing direct debit payment details
• Completion of a health check and Health Commitment Statement
• Payment of any applicable pro-rata fees
The Total Minimum Commitment shown during the sign-up process does not include any free period of membership. Total minimum cost varies depending on membership type. Please check in club for full pricing details and the total minimum commitment applicable.
The Offer:
• Is not available in conjunction with any other promotion
• Excludes personal training services (other than the one complimentary session included) and other additional services unless expressly stated
• Excludes Vitality memberships, 6 Month memberships, 12 Week memberships, 4 Week memberships and corporate memberships
• Is available to new members and ex-members whose membership has lapsed for 30 days or more and who meet all other eligibility criteria. If the joining member is under 18 years of age at the time of joining, their parent or legal guardian must attend the Club in person to sign Virgin Active’s Membership Agreement and all associated documentation. The Offer is subject to availability and may be withdrawn or amended at any time without notice. All standard membership contract conditions apply, including Virgin Active’s Club Rules. Virgin Active is not responsible for the reproduction of this Offer or any indirect access via third-party websites or other sources. If any reproduction misstates or omits any information or relevant Terms and Conditions, it shall not be valid. Nothing in these Terms and Conditions excludes or restricts any statutory rights available to consumers under applicable law. Details are correct at the time of publication.