1. Initial Commitment Period

Your Initial Commitment Period is 52 weeks from your first billing date. It will then automatically renew for further two week Commitment Periods unless terminated.

2. Termination/cancellation process

To cancel your membership, please let us know in Club at least 3 days before the next direct debit date (ie close of business on Sunday). If you terminate your membership within the Initial Commitment Period, an Early Termination Fee of up to $300 will apply.

3. Freeze

To freeze your membership, please let us know at least 3 days before the proposed freeze start date. Minimum 2 weeks to a maximum of 12 weeks over a 12-month period of membership.

4. Cooling Off Period

If you change your mind within 14 days of joining, we'll refund any payments. We may deduct any guest fees or personal training fees, if you've used our clubs or services.

5. Home and Away Rules

You may use other Virgin Active clubs in accordance with our Reciprocal Rights Policy. You must use your Home Club more than your Away Club. Where a member is using their Away Club more than their Home Club we’ll ask the member to transfer to that other Club. A transfer fee will apply

6. Your Personal Data

We will collect, use and retain your personal information in accordance with our privacy policy and collection notice found at virginactive.com.au

7. Group exercise bookings

To keep things fair, you can have 6 bookings at any given time. Cancellations within 3 hours of the class start time and no shows incur 1 strike. If you are on the waitlist of a class and get a space within 3 hours of the class starting, you will not receive a strike if you cancel or do not attend. If 3 strikes are incurred in any 14-day period, booking through the app will be suspended for 3 full days. Members can still attend a class without a booking if there is a spot available. Please see Legal Stuff for our full class bookings policy.

8. 20% off Membership

Join Virgin Active Australia on a 12 month membership between 12.01am on 26 December 2025 and 11.59pm on 31 January 2026 (inclusive) and receive 20% off the next 12 months of membership fees (excluding Bondi Westfield). To qualify for the Offer, you must complete Virgin Active’s full membership sign up process, including provision of ongoing direct debit payment details, Completion of a health check / Health Commitment Statement, Payment of any applicable pro rata fees. You must also download the Virgin Active Australia App, be a new member, or an Ex-member whose membership has lapsed for 30 days or more. The Offer excludes Vitality memberships and corporate memberships. The 20% discount will be applied to the member’s first full direct debit and ongoing direct debits. The discount applies to 12 consecutive months of Membership Dues (excluding freeze and cancellation fees) Your membership account must remain in good standing (not in arrears). If your account falls into arrears, the 20% discount will fall away entirely, and full membership fees will apply. If arrears are settled, the 20% discount will be reinstated for the remaining eligible membership dues only. Total minimum cost of membership varies by membership type. Please check in club for your total minimum commitment value. The Offer cannot be used in conjunction with any other offer or promotion. The Offer excludes personal training and other additional services, unless expressly stated. The Offer is subject to availability and may be withdrawn at any time. If the joining member is under 18 years of age, a parent or legal guardian must attend the Club in person to sign the Membership Agreement and all associated documentation. All standard Virgin Active membership contract terms apply, including Club Rules. Virgin Active is not responsible for any incorrect reproduction of this Offer by third parties. Nothing in these Terms and Conditions excludes or limits your statutory consumer rights. Details are accurate at the time of writing.