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Important Legal Stuff

1. Initial Commitment Period

Your Initial Commitment Period is 52 weeks from your first billing date. It will then automatically renew for further two week Commitment Periods unless terminated.

2. Termination/cancellation process

To cancel your membership, please let us know in Club at least 3 days before the next direct debit date (ie close of business on Sunday). If you terminate your membership within the Initial Commitment Period, an Early Termination Fee of up to $300 will apply.

3. Freeze

To freeze your membership, please let us know at least 3 days before the proposed freeze start date. Minimum 2 weeks to a maximum of 12 weeks over a 12-month period of membership.

4. Cooling Off Period

If you change your mind within 14 days of joining, we'll refund any payments. We may deduct any guest fees or personal training fees, if you've used our clubs or services.

5. Home and Away Rules

You may use other Virgin Active clubs in accordance with our Reciprocal Rights Policy. You must use your Home Club more than your Away Club. Where a member is using their Away Club more than their Home Club we’ll ask the member to transfer to that other Club. A transfer fee will apply

6. Your Personal Data

We will collect, use and retain your personal information in accordance with our privacy policy and collection notice found at virginactive.com.au

7. Group exercise bookings

To keep things fair, you can have 6 bookings at any given time. Cancellations within 3 hours of the class start time and no shows incur 1 strike. If you are on the waitlist of a class and get a space within 3 hours of the class starting, you will not receive a strike if you cancel or do not attend. If 3 strikes are incurred in any 14-day period, booking through the app will be suspended for 3 full days. Members can still attend a class without a booking if there is a spot available. Please see Legal Stuff for our full class bookings policy.

8. 20% off 12 months

Join Virgin Active Australia between 1 October 2026 and 11:59pm on 31 October 2026 (inclusive) on an eligible 12-month membership and receive 20% off your Membership Dues for 12 consecutive months. The Offer is available at participating Virgin Active Australia clubs, excluding Bondi Westfield. Offer is not available on St Leonards Home Club memberships.

Eligibility: To qualify for the Offer, you must:

  • Join on an eligible 12-month membership;  
  • Provide valid ongoing direct debit payment details;  
  • Complete the required health check / Health Commitment Statement; and  
  • Pay any applicable pro rata fees.

The Offer is available to new members and former members whose previous membership has lapsed for 30 days or more. Vitality and corporate memberships are excluded. Application of the Discount: The 20% discount will be applied from the membership commencement date and will continue for 12 consecutive months of Membership Dues. The discount does not apply to freeze fees, cancellation fees or other additional charges. The total minimum cost of membership varies by membership type. Please check with your Club for your total minimum commitment.

Additional Conditions: The Offer cannot be used in conjunction with any other offer or promotion. Personal training and other additional services are excluded unless expressly stated. The Offer is subject to availability and may be withdrawn at any time. If a joining member is under 18 years of age, a parent or legal guardian must attend the Club in person to sign the Membership Agreement and all associated documentation. All standard Virgin Active membership contract terms and Club Rules apply. Virgin Active is not responsible for any incorrect reproduction of this Offer by third parties. Nothing in these Terms and Conditions excludes or limits your statutory consumer rights.

Details are correct at the time of publication.