1. Initial Commitment Period

Your Initial Commitment Period is 52 weeks from your first billing date. It will then automatically renew for further two week Commitment Periods unless terminated.

2. Termination/cancellation process

To cancel your membership, please let us know in Club at least 3 days before the next direct debit date (ie close of business on Sunday). If you terminate your membership within the Initial Commitment Period, an Early Termination Fee of up to $300 will apply.

3. Freeze

To freeze your membership, please let us know at least 3 days before the next direct debit date (ie close of business on Sunday).You can freeze your membership from direct debit date to direct debit date. Minimum 2 weeks to maximum of 12 weeks.

4. Cooling Off Period

If you change your mind within 14 days of joining, we'll refund any payments. We may deduct any guest fees or personal training fees, if you've used our clubs or services.

5. Home and Away Rules

You may use other Virgin Active clubs in accordance with our Reciprocal Rights Policy. You must use your Home Club more than your Away Club. Where a member is using their Away Club more than their Home Club we’ll ask the member to transfer to that other Club. A transfer fee will apply

6. Your Personal Data

We will collect, use and retain your personal information in accordance with our privacy policy and collection notice found at virginactive.com.au

7. Group exercise bookings

To keep things fair, you can have 6 bookings at any given time and 3 of these can be hot classes. These are the super popular classes marked on the timetable with a flame symbol. Cancel before 8pm to avoid strikes. Cancellations after 8pm and before 1 hour of the class start time incur 1 strike. Cancellations within 1 hour or no shows incur 2 strikes. If 6 strikes are incurred in a calendar month, maximum bookings at any given time will be reduced to 1 booking for 4 weeks. Members can still attend a class without a booking if there is a spot available. Please see Legal Stuff for our full class bookings policy.

8. 10 weeks half price

Join Virgin Active Australia on a 12 month membership between 12.01am 1 July 2025 and 11.59pm on 31 July 2025 and receive 10 weeks of membership dues at half price (the Offer). After the 10 weeks, standard membership dues for your chosen membership type and Club will apply. To qualify for the Offer, a joiner must complete Virgin Active’s membership sign up process including provision of ongoing direct debit payment details, health check and payment of pro rata. Virgin Active will apply the Offer to the member’s first full direct debits such that the Member will receive five fortnightly Membership Dues (or freeze fee) payments discounted by 50%. The Offer is the equivalent of five (5) weeks of Membership Dues or Freeze Fees, as applicable when the discount is being applied. The Total Minimum Commitment shown during the sign up process will not account for the free period of membership. Your Total Minimum Commitment will be reduced by the offer. Total minimum cost of membership varies between membership type, please check in Club for total minimum commitment value. The Offer is not available in conjunction with any other offer and excludes personal training or other services, unless stated. If the joining member is under 18 at the time of joining, their parent or guardian will be required to attend our Club in person to sign Virgin Active’s Membership Agreement and all associated forms. The Offer is available for new members or ex-members whose membership has lapsed for 30 days or more and who satisfy all other offer criteria. Offer excludes Vitality memberships, home club memberships and corporate memberships. This Offer is subject to availability and may be withdrawn at any time. All applicable membership contract conditions apply, including our Club Rules and completion of the Health Commitment Statement (ask at your club for details). Virgin Active is not liable for the reproduction of this Offer or any indirect access via third party websites or otherwise, and in particular, if any such reproduction misstates or omits any of the information or the relevant Terms and Conditions connected with this or any other Offer, it shall not be valid. Nothing in these Terms and Conditions shall be deemed to exclude or restrict any of the eligible persons’ statutory rights as a consumer. Details are accurate at time of writing.