1. Initial Commitment Period

Your Initial Commitment Period is 52 weeks from your first billing date. It will then automatically renew for further two week Commitment Periods unless terminated.

2. Termination/cancellation process

To cancel your membership, please let us know in Club at least 3 days before the next direct debit date (ie close of business on Sunday). If you terminate your membership within the Initial Commitment Period, an Early Termination Fee of up to $300 will apply.

3. Freeze

To freeze your membership, please let us know at least 3 days before the proposed freeze start date. Minimum 2 weeks to a maximum of 12 weeks over a 12-month period of membership.

4. Cooling Off Period

If you change your mind within 14 days of joining, we'll refund any payments. We may deduct any guest fees or personal training fees, if you've used our clubs or services.

5. Home and Away Rules

You may use other Virgin Active clubs in accordance with our Reciprocal Rights Policy. You must use your Home Club more than your Away Club. Where a member is using their Away Club more than their Home Club we’ll ask the member to transfer to that other Club. A transfer fee will apply

6. Your Personal Data

We will collect, use and retain your personal information in accordance with our privacy policy and collection notice found at virginactive.com.au

7. Group exercise bookings

To keep things fair, you can have 6 bookings at any given time. Cancellations within 3 hours of the class start time and no shows incur 1 strike. If you are on the waitlist of a class and get a space within 3 hours of the class starting, you will not receive a strike if you cancel or do not attend. If 3 strikes are incurred in any 14-day period, booking through the app will be suspended for 3 full days. Members can still attend a class without a booking if there is a spot available. Please see Legal Stuff for our full class bookings policy.

8. 50% off your first 12 weeks

Join Virgin Active Australia on a 12-month membership between 12:01am on 1 August 2026 and 11:59pm on 31 August 2026 and receive 50% off eligible membership dues for the first 12 weeks from your membership start date (the Offer). The discount will be applied to membership charges that fall within this 12-week promotional period. Standard membership dues will apply after the promotional period ends.

To qualify, members must complete the membership sign-up process, including providing ongoing direct debit payment details, completing a Health Commitment Statement, and paying any applicable pro-rata fees. The Total Minimum Commitment displayed during sign-up does not include the promotional discount. Your Total Minimum Commitment will be reduced by the value of the Offer. Total minimum commitment varies by membership type and Club.

The Offer:

• Cannot be used in conjunction with any other offer or promotion.
• Excludes Personal Training and other additional services unless otherwise stated.
• Is available to new members and former members whose membership has lapsed for 30 days or more, provided all other eligibility criteria are met.
• Excludes Collection Memberships (Bondi Westfield) and St Leonards.
• Excludes Vitality, Corporate, 6-Month, 12-Week and 4-Week memberships.
• Members under 18 years of age must attend the Club with a parent or legal guardian, who must sign the Membership Agreement and any associated documentation.

This Offer is subject to availability and may be amended or withdrawn at any time. Standard membership terms and conditions apply, including Virgin Active’s Club Rules and completion of the Health Commitment Statement. 

Virgin Active is not responsible for the incorrect reproduction of this Offer by third parties. Where these Terms and Conditions are reproduced incorrectly, or any information is misstated or omitted, the Offer will be considered invalid. Nothing in these Terms and Conditions excludes or restricts any rights available to consumers under applicable law.

Details are correct at the time of publication.