1. Initial Commitment Period

Your Initial Commitment Period is 52 weeks from your first billing date. It will then automatically renew for further two week Commitment Periods unless terminated.

2. Termination/cancellation process

To cancel your membership, please let us know in Club at least 3 days before the next direct debit date (ie close of business on Sunday). If you terminate your membership within the Initial Commitment Period, an Early Termination Fee of up to $300 will apply.

3. Freeze

To freeze your membership, please let us know at least 3 days before the proposed freeze start date. Minimum 2 weeks to a maximum of 12 weeks over a 12-month period of membership.

4. Cooling Off Period

If you change your mind within 14 days of joining, we'll refund any payments. We may deduct any guest fees or personal training fees, if you've used our clubs or services.

5. Home and Away Rules

You may use other Virgin Active clubs in accordance with our Reciprocal Rights Policy. You must use your Home Club more than your Away Club. Where a member is using their Away Club more than their Home Club we’ll ask the member to transfer to that other Club. A transfer fee will apply

6. Your Personal Data

We will collect, use and retain your personal information in accordance with our privacy policy and collection notice found at virginactive.com.au

7. Group exercise bookings

To keep things fair, you can have 6 bookings at any given time. Cancellations within 3 hours of the class start time and no shows incur 1 strike. If you are on the waitlist of a class and get a space within 3 hours of the class starting, you will not receive a strike if you cancel or do not attend. If 3 strikes are incurred in any 14-day period, booking through the app will be suspended for 3 full days. Members can still attend a class without a booking if there is a spot available. Please see Legal Stuff for our full class bookings policy.

8. BACK TO THE FUTURE CAMPAIGN | LIFE & COLLECTION MEMBERSHIPS

Offer Period: Join Virgin Active Australia between 12.01am on 8 June 2026 and 11.59pm on 30 June 2026 (inclusive) and receive the following promotional membership rates:

• $49 per week on 12-Month Life Memberships
• $59 per week on 12-Month Premium Club Memberships

Eligibility - This Offer applies to:

• 12 Month Life Memberships – Collins Street, Northern Beaches, Norwest, Pitt Street, St Leonards & Zetland
• 12-Month Premium Club Memberships – Bligh Street & Bondi Junction

The following membership types and clubs are excluded from this Offer:

• Bondi Westfield
• Corporate Memberships
• Home Club Memberships
• U23 Memberships
• Vitality
• 4 Week
• 12 Week
• 6 Month Memberships

The Offer is available to eligible new members and qualifying ex-members in accordance with Virgin Active membership policies. For ex-members 30 days or more needs to have lapsed to make them eligible for the offer.

Application of the Offer - The promotional membership rate will apply to the member’s ongoing direct debits for 12 consecutive months from the Membership Start Date. The Offer cannot be used in conjunction with any other promotion, discount, or special offer.

The Offer excludes:

• Personal Training
• Additional services
• Any products or services not expressly included in the membership agreement. The Offer is subject to availability and may be amended or withdrawn at any time.

Under 18 Members - If the joining member is under 18 years of age, a parent or legal guardian must attend the Club in person to sign the Membership Agreement and all associated documentation.

General Conditions - All standard Virgin Active membership contract terms and Club Rules apply. Virgin Active is not responsible for any incorrect reproduction of this Offer by third parties. Nothing in these Terms and Conditions excludes or limits your statutory consumer rights. Details are accurate at the time of publication. For full details, please speak to your local Virgin Active club.