1. Initial Commitment Period

Your Initial Commitment Period is 52 weeks from your first billing date. It will then automatically renew for further two week Commitment Periods unless terminated.

2. Termination/cancellation process

To cancel your membership, please let us know in Club at least 3 days before the next direct debit date (ie close of business on Sunday). If you terminate your membership within the Initial Commitment Period, an Early Termination Fee of up to $300 will apply.

3. Freeze

To freeze your membership, please let us know at least 3 days before the next direct debit date (ie close of business on Sunday).You can freeze your membership from direct debit date to direct debit date. Minimum 2 weeks to maximum of 12 weeks.

4. Cooling Off Period

If you change your mind within 14 days of joining, we'll refund any payments of membership dues made. We may deduct any guest fees or personal training fees, if you've used our clubs or services. Additionally, you can change your mind and cancel your membership within 14 days of Bondi Westfield opening and we will refund any payments of membership dues made.

5. Your Personal Data

We will collect, use and retain your personal information in accordance with our privacy policy and collection notice found at virginactive.com.au

6. Group exercise bookings

To keep things fair, you can have 6 bookings at any given time and 3 of these can be hot classes. These are the super popular classes marked on the timetable with a flame symbol. Cancel before 8pm to avoid strikes. Cancellations after 8pm and before 1 hour of the class start time incur 1 strike. Cancellations within 1 hour or no shows incur 2 strikes. If 6 strikes are incurred in a calendar month, maximum bookings at any given time will be reduced to 1 booking for 4 weeks. Members can still attend a class without a booking if there is a spot available. Please see Legal Stuff for our full class bookings policy.

7. Collection Membership

Collection membership entitlements may be varied from time to time. We will let you know of any changes via MyLocker or by emailing you.

8. Membership Start Date and First Billing Date

Your Membership Start Date will be the date stated on your Membership Application Form or the date on which the Bondi Westfield club first opens, whichever is the later. We reserve the right to delay your Membership Start Date by up to three months. Your first fortnightly dues will be debited on a date notified to you. You will receive at least 14 days’ notice before the club is due to open and your membership dues become payable.