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at St Leonards


The Position:

  • Iconic brand built on a human touch with a playful side
  • Deliver unforgettable customer service experiences at our premium St Leonards club
  • Casual gig, free gym membership, discounted PT + more benefits

The Gig:

You’ll provide heartfelt service and create personalised moments to deliver an extraordinary customer experience. You’ll leverage your personality to build true community and create an environment where members love spending time. You’ll deliver the customer experience at each touchpoint… from the warm welcome on arrival, to responding to queries about the classes available, through to taking payments and providing support with the bookings process. You’ll be empowered to find ways to give our members that little bit extra... especially when it’s unexpected.

About You:

You’re warm, honest and genuine with 2+ years of relevant customer service experience. You love to create meaningful moments for people. Whatever a member needs, whatever a member is looking for, you help them find it. You get a kick out of creating unexpected experiences which make people go wow! You‘re comfortable communicating at all levels and you’re authentic when you express yourself. You can be counted on to skilfully respond to feedback and complaints. You have the flexibility to work a non-traditional schedule and may also have some retail or hospitality sector experience. A+ for you. 

What we offer you: 

A brand built on a human touch with a playful side   
A culture that’s all about inspiring people to live an active life   
A free membership for you (and your buddy) to workout at our clubs   
Discounted personal training   
Special deals with our retail and service partners    
Paid parental leave to spend time with your new little human   
Regular personal and professional development   
Confidential 24-hour support via our employee assistance program   
We like to be normal, not formal  

How to Apply:

These opportunities don’t come up often… especially with Virgin. Apply now. And if you’re an internal candidate, we don’t need your resume – just upload 100 words describing why you want this gig and why you’d be great.

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