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FAQ


I’m trying to join but the price is not showing the discounted rate, how can I redeem this offer?
The 50% discount will be applied automatically to your first six fortnightly membership dues (or freeze fee), thereafter our standard membership rates will apply. When joining, the weekly dues and total minimum commitment shown during the sign up process will not account for the discount however the total minimum commitment will be reduced by the reopening offer. 


What happens to my membership and discount period if we go into another lockdown period? 
If we do experience another closure then your membership will be placed on a complimentary freeze during this time. If you are still entitled to any promotional discount then we will apply these to your membership payments upon re-opening 


What if I join without seeing the club and on my first visit decide I don’t like the club?
If you change your mind within 14 days of us re-opening, we'll refund any payments. We may deduct any guest fees or personal training fees, if you've used our clubs or services.


How will my first payment work?
Once we receive confirmation of a re-opening date, we will let you know via e-mail with your first payment date which will include the 50% discount on your weekly dues. 


When will clubs be re-opened?
Our clubs in NSW and Victoria are currently closed following government guidelines, once we get approval to re-open we will notify you by e-mail. 


I’m unsure if I can start from re-opening, can I defer my start date?
Please send us a message here and a member of our Membership Team will be in touch to discuss. 


I have a question that’s not answered, how can I talk to someone? 
If you’d still like to speak to someone, you can do so here.

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