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Duty Manager

at Bourke Street (Melbourne)


The Position:

  • Iconic brand built on a human touch with a playful side
  • Deliver unforgettable experiences in our state of the art Bourke St club
  • Part time gig, free gym membership, discounted PT + more benefits

The Gig:

Reporting to the Operations & Safety Manager, you’ll support the delivery of the member experience in club.

In a nutshell:

You’ll provide heartfelt service and exceptional operational leadership to help deliver an extraordinary customer experience in a pristine, compelling and safe environment.

You’ll leverage your personality to build true community and create an environment where members love spending time.

You’ll handle issues that arise during the opening or closing of the club and help the team to deliver a seamless experience… from ensuring the club’s appearance reflects the highest standards, to the clocklike efficiency of the classes in each studio, through to keeping it safe for everyone.

You’ll report any issues or faults you find that require a technical fix

You’ll be empowered to find ways to give our members that little bit extra... especially when it’s unexpected.

About You:

You’re warm, honest and genuine with 2+ years of relevant duty manager experience and a neat-freak reputation.  

You love to create meaningful moments for people as much as you love to meticulously execute opening and closing checklists. Whatever a member needs, whatever a member is looking for, you help them find it.  

You get a kick out of ensuring things run so smoothly that people go wow!  

You‘re comfortable communicating at all levels and you’re authentic when you express yourself.  

You have the flexibility to work a non-traditional schedule and may also have some retail or hospitality sector experience. A+ for you. 
What we offer you: 

Iconic brand built on a human touch with a playful side 

A culture that’s all about inspiring people to live an active life

A free membership for you to workout at our clubs (and one for your buddy after 12 months) 

Discounted personal training 

Special deals with our retail and service partners 

Paid parental leave to spend time with your new little human 

Regular personal and professional development 

Confidential 24-hour support via our employee assistance program 

We like to be normal, not formal  


How to Apply:

These opportunities don’t come up often… especially with Virgin. Be part of something meaningful and apply now. And if you’re an internal candidate, we don’t need your resume – just upload 100 words describing why you want this gig and why you’d be great.

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