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Customer Service Manager (Head Office)

at Head Office (Sydney)


The Position:

  • People person?
  • Help impact our member’s lives
  • Zetland based

The Gig:

We’re looking for fun, fit and feisty people with that certain ‘Virgin-ness’. WAHEY. We smile a lot and we always put our people first. So come and work with us at Virgin Active - it’s going to be fun. You like?

We’re on the hunt for a Customer Service guru to ensure we are delivering supremo service to all our members at every touch point. Reporting to the Head of Customer Experience you’ll be all about supporting the continual development of the Virgin Active Member Journey and effectively engaging with our club teams to help them deliver an exceptional experience to our members. You’ll be cool as a cucumber when dealing with customer feedback and complaints, with the ability to think outside the box to help reach resolutions that make everyone happy. You don’t mind putting your creative cap on to put together compelling and catchy communications to our members or rolling your sleeves up to help deliver key Customer Experience projects. Also, you’ll have a natural knack for leadership as you’ll be looking after our awesome centralised ‘Service Hub’ team.

What’s in it for you? Well, apart from working directly with our Head of Customer Experience, how does making a positive impact in our member’s day-to-day lives sound? Thought that would get your heart rate up and your blood pumping.

About You:

Some stuff that will help you get the job:

  • At least 5 years’ experience in a national customer service role. 
  • Experience working for a high profile consumer brand would be ideal. 
  • Experience in a multi-site environment desirable. 
  • Experience leading a team. 
  • Relevant tertiary qualification preferred. 
  • Excellent written and verbal communication skills 
  • Superior organisation skills, excellent judgement and attention to detail 
  • MS Office (Word, Excel, Outlook) – intermediate 

If this is you, then we’d love to:

  • Give you a challenge 
  • Help you grow 
  • Provide you with benefits 
  • Listen to your new ideas 
  • Work hard and play hard together 

Love people?  Love health and fitness?  Love bananas?  Love to hear from you.

How to Apply:

If you're interested in this position simply apply online now.

Apply Online


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