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Club Experience Manager

at Barangaroo (Sydney)


The Position:

  • Customer service and Ops crackerjack? Deliver unforgettable experiences
  • Build a community in Barangaroo – brand new concept club
  • Salary + bonus + we’ll kit you out in lulu (anticipated start toward end of 2017)

The Gig:

Our new Barangaroo club will be unlike anything Aussies have experienced before. With a personalised approach which only Virgin can deliver and a focus on group exercise, people will be immersed into an environment where they’ll easily lose any inhibitions and be motivated to push beyond their own limits.

You’ll provide heartfelt service and exceptional operational management to deliver an extraordinary customer experience in a pristine, compelling and safe environment. You’ll leverage your personality to build true community and create an environment where members love spending time. You’ll lead the customer service and ops teams to deliver a seamless experience… from the warmth at reception, to the clocklike efficiency of the classes in each studio, through to the wind-down comfort of the cleanest changerooms ever. You’ll be empowered to find ways to give our members that little bit extra... especially when it’s unexpected.

About You:

You’re warm, honest and genuine with customer service leadership experience and a neat-freak reputation. You love to create meaningful moments for people as much as you love to guarantee a super safe and glistening clean environment for all. Whatever a member needs, whatever a member is looking for, you help them find it. You get a kick out of creating unexpected experiences which make people go wow! You ‘re comfortable communicating at all levels and you’re authentic when you express yourself. You have the flexibility to work a non-traditional schedule and may also have some retail or hospitality sector experience. A+ for you.

What we offer you:

  • One of the world’s most recognised and exciting brands 
  • A culture that’s all about making exercise irresistible 
  • Performance incentive and a place on the management team 
  • A free membership for you (and your buddy) to workout at our clubs 
  • Discounted personal training 
  • Special deals with our retail and service partners 
  • Paid parental leave to spend time with your new little human 
  • Regular personal and professional development 
  • Uniforms designed in partnership with lululemon athletica \
  • Fun. It’s part of our success. We prefer smiles to graphs. We like to be human rather than corporate.

How to Apply:

These opportunities don’t come up often… especially with Virgin. Apply now.


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